Stingy Feedback givers and Vero problems

Dear eBay Queen;

Here’s the scenario; a buyer from overseas won/purchased 4 items from me. He paid promptly and I gave him prompt service. After a couple of weeks, he still hasn't left me feedback. I want to know my item arrived ok and met the buyer's expectations before I leave feedback.A month later, this person purchased 5 more items. I promptly shipped the second set of items to him. I presumed he was happy with the first purchase, so I left him feedback for the first 4 items he purchased. I’m bit nervous, about these transactions. I’m sure the second set of items should have arrived by now, but still no feedback from this buyer. I checked his feedback record and see that he hasn't left feedback for other sellers either.Right now - I don't feel like giving this person any more positive feedback. He has indicated he wants to buy more of the same items from me when they become available. Frankly, I am a bit soured on doing more business with him. Are some folks just plain miserly with feedback, or what? How would you handle this?

Stingy with Feedback


Dear Stingy;

Don’t take his lack of feedback personal. Most buyers don’t understand how important feedback is to sellers. I believe your overseas buyer is of the same mind; since you've already reviewed his feedback left for others. His lack of attention to feedback shows his inexperience or perhaps he just doesn't care about leaving feedback.

If you concerned about how this buyer feels about your product and services, I would email him and ask if he is happy with the items you've sent him. When he responds to your email you'll know for sure how he feels. I really think he’s already told you how he feels by continuing to purchase from you.

Keep in mind that feedback is optional, no one is required to leave it. The fact that this buyer is continuing to buy from you should be all the feedback you need. When it comes to eBay, a buyer buying things from me, is more important than them leaving feedback. I sell stuff on eBay because I want to earn money, not gain feedback.


Dear eBay Queen;

I recently had a listing pulled because of a trademark violation by the Richemont Group who owns the luxury watch and jewelry brand, Cartier. My item was a pair of vintage boots by the shoe brand Roland Cartier. I wrote them explaining the mistake they made, and they say that even though the brands are not related, it still infringes on the jewelry brand, Cartier. The Richemont group also told me that Roland Cartier shoes are allowed only to be sold in the UK and Ireland. I have not been able to confirm this on the web. However, many other sellers from out of that territory are selling the same brand of shoes/products.

If I were to re-list the item, but pull the brand name, (because honestly, it is relatively unimportant to me in terms of selling the item,) could I still get in trouble with the Richemont Group, or get an account suspension?

Rachel


Dear Rachel;

Vero! I think that word should be considered profane. I did a preliminary search of eBay, and did not find any active listings for Roland Cartier. I did see some on the UK site, so that just might back up what you were told about where they can be sold.

At this point I would appeal to eBay by filing a Copyright Counter Notice. http://pages.ebay.com/help/tp/programs-vero-ov.html I believe Cartier is abusing the system by pulling your items, because the Richemont Group clearly does not make your boots. I would probably not list the items again without the approval of eBay. Your eBay id could be suspended if you violate this policy again by listing these boots.

I know this is very frustrating. I wish there was something I could do to help you out.

Strange eBay item of the week: eBay item 280206732307 (enter this number in the eBay search box in the top right corner of the eBay homepage). After selling for this price, I’m not sure I could bring myself to use these Fire King Salt & Pepper shakers SOLD $650.00 http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280206732307